Shipments and returns
Q. How much is delivery?
A. Standard UK delivery (Royal Mail 1st Class, 1-3 day delivery) is free within UK on all orders . If you'd like delivery with tracking it's £2.50 , or there's a guaranteed next day delivery option from only £7.50. International shipping starts at just £9 (please allow 7 days for international delivery).
Q. When can I expect delivery of my order?
A. Items are dispatched same day if order is placed before 3pm during weekdays by Royal Mail 1st class post (99% of items are in stock, ready to be shipped and stock levels are shown on the main product page). Items of high value will be sent with tracking or by courier. You'll receive an email to confirm when your item has been sent & when you should expect delivery.
Q. How do I track my order?
A. Have a look at the order status page to find out how your order is progressing.
Q. Which areas of the world do you ship to?
A. We ship worldwide. You can select your shipping area on the checkout pages.
Q. What happens after I have placed my order? Will I get updates about the progress of my order?
A. You'll receive two emails immediately after you place your order. One confirming the details of your order & another confirming that your card has been debited and payment has been made in full. You'll then receive an email confirming dispatch of your items within 1 working day.
Q. I've placed an order but I'm not sure I made the right choice. How do I cancel/return the item?
A. If you wish to cancel before your order has been sent, please email email@example.com along with your order details. We also offer a 14 day no quibble return policy so you can return any unused item within this period. Please include a return form with any returns. There is no requirement to request a returns authorisation number or contact us before returning an item, simply securely pack the item and return it to us with a returns form included. We recommend you obtain a free proof of postage from the Post Office. Accidentally damaged items may not be returned.
Q. I have ordered something but it hasn't arrived yet. Who should I contact?
A. If you have any questions about delivery of your order, please email firstname.lastname@example.org along with your order details.